Frequently Asked Questions

for Play at Home Escape Games

Q. What have you done to make your games COVID-secure?

A. The development of Play at Home escape games was inspired by lockdown and they provide a completely safe escape game experience within your own home, where you can observe all local COVID related restrictions and social distancing measures and can even involve others via videoconference.

Q. Is there a time limit once I’ve purchased a game?

A. Not until you have started the game. You can download the print at home PDF anytime after making your purchase. Once that’s done you can start to play whenever you like, but the access code for the online part of the game only remains valid for 24 hours after its first use.

Q. Can I play the games more than once?

A. Like all escape rooms, they are designed to be played through once. By completing the game you have solved all the puzzles, so playing it again is not really an option.

Q. What happens to my game access code after 24 hours?

A. The game system is secured to prevent people from playing without paying. We give you 24 hours to complete your game once you have started playing, then your game access code ceases to be valid. The time limit only applies from when you first use your game access code, not from when you purchased it.

Q. Do I have unlimited access to download the PDF?

A. No, the PDF is secured with a watermark linked to your order and you are limited to a maximum of 7 downloads. You can have up to 6 players per game, so that's plenty enough even if each player needs to download their own copy.

Q. Do I need a printer?

A. Only if you want to play a game right now! If you can wait a few days you simply need to purchase the "Printed & Posted (UK Only)" version, and we'll send you a colour printed copy via 1st class mail that you can cut out and play once it arrives.

Q. Can the person who prints and cuts out game participate in the game without any major spoilers?

A. Printing and cutting out won't give the game away at all. The game is only revealed as you work through the printed and online elements together, so the cutter-outer(s) will be at no more or less of a disadvantage and can enjoy joining in as much as the rest of the team.

Q. I'm not in the UK, can I still play a game?

A. Print at Home versions can be accessed anywhere in the world with an internet connection, although the games are only available in English. We don't offer an overseas printed and posted version as it would probably be cheaper for you to download the pdf and get it printed locally.

Q. What do I need to play?

A. You’ll need a computer, tablet or other connected device with a modern web browser (not Internet Explorer), a printer, scissors, and sticky tape or glue. Some games recommend other household items, such as a standard-sized baked bean can, but you can play the game without them.

Q. How long does the game take to prepare:

A. Cutting out and preparing the game elements takes about 20 minutes. It’s a fun activity for the family in itself!

Q. How long does the game take to play?


A. The games are designed to last around 90 minutes, although it's possible to be much quicker than that or you can play at a more leisurely pace. An on-screen clock keeps track of your time, but there's no time limit. Feel free to share a screenshot of the final section and tag us to show off your winning time!

Q. What does the game consist of?

A. When you purchase a game you’ll receive an email with a link to download a personalised PDF of the contents to cut out - this forms the physical part of the game. Another link will take you to the online part, which you access with a code from your email. This sets the scene for the game with video and audio clips, charts your progress through the game, and provides hints if you need a little extra help.

Q. Can more than one person be logged on to the online part of the game?

A. Up to six people can be logged on with the same access code, so you can play with friends or family anywhere in the world. Simply forward your confirmation email to the others you’d like to play with. You can also share the PDF so everyone has a copy of the paper parts of the game that they can print if they want.

Q. How many people can play?


A. As many as you like, but the game is designed to be enjoyed by a maximum of six people, any more and it starts to get a bit crowded! Up to six people in different locations can be logged on with the same access code, but there’s no limit on the number in any location.

Q. Can I buy the game as a gift?


A. Of course! It makes a great gift for anybody who likes a puzzle or two. There is an option on checkout to purchase it as a gift and send it to someone else.

Q. Can I play the online part of the game on my phone?


A. A small screen might not give you the best experience, but the online elements can be played on devices with touch screens as well as computers with a keyboard and mouse.

Q. What type of browser do I need to play the game?


A. The game has been tested with the main modern browsers: Firefox, Safari, Chrome and Edge. It uses some newer features that mean it’s not compatible with Internet Explorer.

Q. How much is there to print out?


A. The first page is just an introduction, so you don’t need to print it if you don’t want to, and the total number of pages varies according to the game. The number of pages (including the intro page) are:

MI9: EVADE & ESCAPE = 21 A4 pages

Q. Do I need a colour printer?


A. No, the PDF is in colour to make the game as engaging and authentic as possible, but you can play perfectly well with a monochrome printout.

Q. How much data will I need to download?

A. The total size of the game, including the PDF, is just under 50MB.

Q. What if I need to take a break during the game?

A. The web page for the game stores your time and progress in your browser as you play, so if you need to stop, just close the browser window. As long as you restart in the same browser on the same device, you can pick up exactly where you left off by choosing the page from your history.

Q. An escape game isn’t really an escape game without a combination padlock, though, is it?

A. We quite agree! 😉

Q. Can I play the game with just a keyboard?

A. Yes, all the elements of the online game can be accessed with the keyboard. Use the tab key to select elements, the arrow keys to manipulate things that move (it’s an escape game, so you need to explore!) and the enter key or space bar to confirm your actions where necessary.

Q. Are the video and audio elements subtitled?

A. Yes, the video elements have subtitle tracks, and transcripts of audio elements can be viewed directly in the game. Just click or tap the subtitle button to the right of the playback controller.

If you have any specific concerns or questions we’ve not covered here, please contact us [click here].